Frequently Asked Questions
Everything you need to know before you buy. Still unsure? Our UK team is here to help.
Yes. Eligible products include a 3-year warranty. Code Extend10Years adds a free £150 10-year warranty upgrade on eligible orders at checkout. Read the full warranty details.
Most orders are delivered within 3-5 working days. Once your order is ready, our team will contact you to confirm a suitable delivery date so you know exactly when to expect it.
Yes. If you need more time, tell our delivery team when we contact you. We can place your order on hold and arrange a new date when you are ready.
Yes. Our upholstered beds, mattresses, and headboards are made to meet relevant UK fire and safety requirements, so you can order with confidence.
Our beds, mattresses, and headboards are made in West Yorkshire by a specialist UK manufacturing team, giving you direct-from-maker value and clear aftercare support.
You buy directly from the manufacturer, which helps remove unnecessary retail markups. That means more of your budget goes into the product: upholstery, construction, comfort, and finishing.
Yes. Fabric samples help you check the colour, texture, and finish in your own room before ordering. We strongly recommend samples if you are matching an existing interior.
Yes. Our beds are designed for home assembly, but we recommend adding assembly if you want the easiest experience. Please check all parts at delivery before assembly begins.
Delivery is free to many mainland UK areas. Remote postcodes may carry a delivery surcharge, which is shown clearly before checkout so there are no surprises.
Yes. You can cancel for a full refund before your order has entered production. If you need to make a change, contact us as quickly as possible so we can help before manufacturing starts.
Yes. Flexible payment options from trusted payment providers are available at checkout, so you can choose the payment method that suits your budget.
Yes. Many products can be configured with different fabrics, colours, sizes, headboard heights, storage layouts, and finishes. Select your options on the product page and the price will update before checkout.