FAQs

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes. All our products come with a 3-year warranty for your peace of mind. We also offer a 2-year extended warranty option which can be found on the product page.
Your products will be delivered within 3-7 working days from the order being placed However we always aim to deliver before this timeframe.
Yes. Once your order is ready, we will contact you to arrange a suitable delivery date. Once you notify one of our delivery team, we will then put your delivery on hold until you get in touch with us to arrange a delivery date.
Yes. Your Safety Is very important to us and we ensure all our Products Meet Fire and Safety Regulations.
All of our products are made in our Manufacturing Facility in West Yorkshire.
When You buy with us You are buying direct from the manufacturers. Because of this we are able to offer lower prices as there is no middle retailer involved.
Yes. We love sending out our Fabrics. Fabric samples allow you to Invision and have a feel for the final product in your home as a matter of fact we strongly recommend it.
Yes. However, it is not something we recommend, if you choose not to use our assembly service, please check all items at the time of delivery as we would not be deemed responsible for any resultant damage.
We charge for delivery to remote areas of mainland UK.
Customers can cancel any order for a full immediate refund if the order has not yet been placed into production.
We offer a variety of flexible payment options through our trusted payment providers, available at checkout for your convenience.

Yes, we offer a range of customization options to meet your specific needs. You can choose from various fabrics, colors, and finishes to create a bed that perfectly fits your style and comfort preferences.

Damages are very rare but can occur, so we ask that you check your products over once you have received them. If, in the event, you find that any items are damaged, please contact our customer services as soon as possible so we can provide the best possible solution

Unable to find satisfactory answers ? Contact Support