Warranty Information

Our Promise

As a Reputable supplier of quality Beds, we pride ourselves On giving the best service possible. Our Warranty will keep you protected, giving youpeace of mind when making your purchase with us.

We reserve the right to update this Policy at any time i for reasons such as legal developments, changes in technology, changes to our products and services and much more We advise you to check this page from time to time to ensure that you are up to date and happy with any changes.
3-Year Warranty Period

All our warranty periods begin from the date of delivery. Our 3 Year warranty Covers all our beds and mattress products. It covers against any potential problems arising from faulty components or workmanship.

In the case of a Successful claim, we will either Repair or fully replace your item/items. All efforts will be made to make sure you receive the exact samecolour and fabric where an item is repaired or replaced. All fabrics and exterior materials/thread/stitching are covered for 1 year and any internal components such as the frame,  frame springs or any other internal components are covered for 3 years.
2-Year Extended Warranty Option

This comprehensive plan offers peace of mind beyond the standard 3-year manufacturer warranty we offer, ensuring your bed remains in top condition.

  • Structural Defects: Protection against any manufacturing defects in the bed frame and foundation.
  • Mattress Issues: Coverage for sagging or body impressions that exceed specified limits.
  • Parts and Labor: Includes repair costs and replacement parts, ensuring hassle-free service.
  • Easy Claims Process: Our user-friendly claims process ensures quick and efficient service.
Terms and Conditions

The warranty shall not apply in the following cases:

  • The product has been soiled or stained in any way.
  • Removal of the original labels on the product will void the warranty.
  • The product was damaged accidentally after delivery.
  • The product has been jumped on or damaged by improper use.
  • The product has been used commercially or misused in any way.
  • The mattress has been bent or folded in a way that causes damage to the spring sets.
Additional Information:

  • All reasonable efforts will be made to match fabrics and colours when an item is repaired or replaced. However, a match cannot be guaranteed.
  • If a repair or replacement is not possible, an alternative product will be offered. If you choose a more expensive product, you must pay the difference in cost.
  • The guarantee is non-transferable and applies only to the original purchaser. Proof of purchase is required.
  • The guarantee only applies to delivery areas within mainland UK.
  • Our Warranty Policy complies with UK law.
  • Your statutory rights are not affected. Adeline Waterson will always honour them.